[DRAFT] Common components
Enterprise Data and Analytics Platform
- Last reviewed
- 7 September 2026
- Owner
- Head of Architecture
Enterprise Data and Analytics Platform
The Enterprise Data and Analytics Platform (EDAP) provides the DfE with a strategic and consolidated data management capability. It is an Azure hosted solution fronted by a remote desktop (RD) farm with a range of installed software, including many analytical tools. The Department’s analysts, researchers and data scientists use these tools to analyse data from various data sources. SQL server and a file server complete the platform make-up.
Documentation
The EDAP support team’s SharePoint site has content supporting the customers and both technical and process content supporting the EDAP support team.
Support
There is a specialist in-house technical team providing 2nd and 3rd line support from 09:00 to 17:00 Monday-Friday, excluding UK Bank Holidays. EDAP processes are aligned with DfE standard Service Management processes utilising ServiceNow via the Service Portal for both Incident Management, Access Management, Request Fulfilment etc.
The majority of the Service Requests fulfilled by the team can be categorised under:
• New / Remove Access to the EDAP platform • Change permissions to databases and / or file shares available on the platform • New working environment – creating new database(s) and file share(s) • Data support / ETL requests – providing administration and specialist support • General SQL / tooling guidance and advice
The day-to-day working practices of the team ensures that Information Asset Owners and Managers are able to fulfil their obligations under the Information Asset Ownership and Registration Policy.
Roadmap
Customers from across DfE already utilising EDAP include:
Capital Directorate DfE Operations FE Data and statistics Graduate Outcomes and Skills Analysis HE Modelling HE Social Research HE Statistics Unit Learner Data Strategy NPD Modernisation Skills Policy Analysis SPA Data Modelling Student Finance Modelling Alongside on-boarding new customers and data over the coming months the EDAP support team are looking to:
Enhance and further automate operational reporting Embed a Continuous Improvement approach Work even more closely with the DfE Service Management teams, looking for further opportunities to streamline and automate processes
Further guidance
Resources for the user community:
Raise a Support Request – further guidance for the EDAP community and templates EDAP User Guides – from the names of the servers and URLs to step by step instructions of how to log on Frequently Asked Questions Information Asset Registration Training Resources Link to the RD farm Team Mailbox: edap.support@education.gov.uk
Platform Support Manager: Chris Collins